Company News
20-Sept-2008
X-Kiosk: Xpert launches its first self service Kiosk
A stylish, flexible, yet powerful self service kiosk designed to deliver exceptional end user experience has been launched by Xpert IT Solutions. The kiosk is designed to work and integrate with Xpert’s Xtertain suite of products that have been servicing the entertainment industry for well over a decade.
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Purpose of Kiosk
Self Service Kiosks are most commonly seen in Malls and Banks in the form of ATMs. However, the popularity and ease of use of these automated machines has been extended to service the needs of a more sophisticated end user. Some of the areas these self service kiosks can be and are being introduced to include:
- Cinemas, Theatres, Transportation and Entertainment Complexes for Purchasing and Disbursing Tickets
- Malls, Theme Parks and Recreational Facilities to provide Store Guides, Maps and General Information
- Any edutainment facility for collecting Customer Feedback and Conducting Surveys
- Airports to Check-in passengers and generate boarding passes
Benefits of Kiosk
- Reduces Manual or Human Overheads
- Eliminates Line Ups or Queues
- Increases Efficiency and Productivity
- Extends Service Availability to 24/7
- Shortens Transaction Times
- Creates new and exciting service channels and end user experience
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How it works
- X-KIOSK is installed at any convenient indoor location which has internet or LAN connectivity
- XTERTAIN Kiosk ticketing or Client Survey software is installed on the kiosk with link to central data repository server
- Information / Data is exchanged between the Kiosk and Central repository via the LAN / VPN
- If payment is to be processed, Internet connectivity is required to interface with the clients Merchant Account Gateway
- Forms, Tickets, Receipts or Passes are generated depending on client requirement on either pre-printed or blank stationary
- Ability to generate and send SMS or Email notifications
Specification
- Hardware – A 17-inch hi-brightness touch screen LCD monitor, a small form desktop computer with G33 Chipset and Core 2 Duo Intel processor, Magnetic Card Swipe (optional: required for payment processing) and Thermal Receipt Printer (optional: required for ticket / receipt printing)
- Software – XTERTAIN Kiosk Ticketing, XTERTAIN Client Surveys or any other Windows based commercial software